If an HVAC company is a machine designed to take problems from customers and turn that into profits what limits the machine the absolute most?
Ultimately, at my company are most constrained by our capacity to finish work sold. For example, I can receive way more service calls than we can diagnose in a day. We can diagnose more units in a day than we can actually repair. I hypothetically could send way more invoices in a day than I can do repairs. So therefore on a typical day, we only will make as much as the guys doing repairs/installs can complete. If we want to make more money we need to make repairs or do more installs at a faster rate. It's a volume problem. (We could raise prices but that has a limit as people will only pay so much before finding someone else)
So if technical capacity is the thing dictating the output of the entire system... why is that?
I suppose it's Because the rate we onboard and train people to become competent takes longer than the time to do the repairs. So in a company, state, or region, the demand for techs is greater than the supply.
The rate people can become competent is constrained by the rate they can learn and apply what they learn.
The rate people can learn is directly linked to the amount of desire they have and how compelled they are to learn. I think you could also say people need the opportunity to demonstrate skills acquired too.
If we could influence someone's desire to learn then everything above it gets better. Obviously, if we could hire only those that have a high level of intrinsic motivation, that would be great. But that's like hunting an endangered species. There are not enough good techs to go around. We need to build more quality guys to meet the demand.
So all that to ask this... can we influence or tap into people's current intrinsic motivation? Like if that is the magic go juice, how can we exploit every drop?
Has anyone ever really been motivated by a boss or mentor? Or is that fiction and real lasting motivation always come from within?
Has anyone ever solved the puzzle about the best/ fastest way to train and onboard a quality technician? Trade schools try but in my experience, they miss the mark by a long shot. What do you think?
Ultimately, at my company are most constrained by our capacity to finish work sold. For example, I can receive way more service calls than we can diagnose in a day. We can diagnose more units in a day than we can actually repair. I hypothetically could send way more invoices in a day than I can do repairs. So therefore on a typical day, we only will make as much as the guys doing repairs/installs can complete. If we want to make more money we need to make repairs or do more installs at a faster rate. It's a volume problem. (We could raise prices but that has a limit as people will only pay so much before finding someone else)
So if technical capacity is the thing dictating the output of the entire system... why is that?
I suppose it's Because the rate we onboard and train people to become competent takes longer than the time to do the repairs. So in a company, state, or region, the demand for techs is greater than the supply.
The rate people can become competent is constrained by the rate they can learn and apply what they learn.
The rate people can learn is directly linked to the amount of desire they have and how compelled they are to learn. I think you could also say people need the opportunity to demonstrate skills acquired too.
If we could influence someone's desire to learn then everything above it gets better. Obviously, if we could hire only those that have a high level of intrinsic motivation, that would be great. But that's like hunting an endangered species. There are not enough good techs to go around. We need to build more quality guys to meet the demand.
So all that to ask this... can we influence or tap into people's current intrinsic motivation? Like if that is the magic go juice, how can we exploit every drop?
Has anyone ever really been motivated by a boss or mentor? Or is that fiction and real lasting motivation always come from within?
Has anyone ever solved the puzzle about the best/ fastest way to train and onboard a quality technician? Trade schools try but in my experience, they miss the mark by a long shot. What do you think?
source https://hvac-talk.com/vbb/threads/2238615-What-one-thing-holds-your-HVAC-company-back-more-than-anything-else?goto=newpost
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